baji lab's Privacy Policy
This policy provides a complete description of how your personal information is collected, stored and used, and what rights you have.
Table of Contents
1 Definitions and Introduction
This Privacy Policy ("Policy") sets out the rules for managing information related to the operation of the baji lab platform and website (bajilab.cam). In this document, "we" or "the Company" refers to baji lab. "User", "you" or "your" refers to any person who is registered or wishes to register on our platform.
"Personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, financial transaction details, and similar data.
By creating an account on baji lab or using our services, you are considered to have automatically accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions.
2 Types of Information Collected
baji lab collects various types of information, as outlined below:
2.1 Registration Information
When creating an account, you are required to provide your full name, date of birth, mobile number, email address and a chosen password. This information is essential for identity verification and account management.
2.2 Financial Information
During deposits or withdrawals, your payment method details — such as your bKash, Nagad or Rocket number or bank account information — are collected. This information is used solely to process transactions and prevent fraud.
2.3 Identity Verification Information
As part of the KYC (Know Your Customer) process, a copy of your national ID card, passport or driving licence, as well as a selfie photo, may be requested. This information is stored solely for the purpose of confirming your identity.
2.4 Usage Information
Information about which games you have played, how long you have used the platform, and which pages you have visited is automatically recorded. Technical information such as IP address, device type, browser version and operating system is also collected.
2.5 Communication Information
If you contact our support team via live chat or email, the content of that conversation may be stored. This helps improve service quality and assists in resolving disputes.
3 How Information Is Collected
baji lab collects information through the following methods:
- Directly provided: Information you supply yourself by completing registration forms, updating your account or contacting the support team.
- Automatic collection: Information automatically recorded while you use the platform through cookies, log files and tracking technology.
- From third parties: Information received from payment processors and identity verification services, which may be linked to your account details.
- Game interaction: Your bets, wins, losses and game history are recorded automatically.
4 Purpose of Using Information
Collected information is used for the following legitimate purposes:
- Account management: To handle registration, login, password recovery and account security.
- Service delivery: To run games, process bonuses, and complete deposits and withdrawals.
- Personalisation: To make your platform experience more relevant based on your preferences and usage habits.
- Security: To prevent fraud, money laundering and unauthorised access.
- Communication: To send important updates, transaction confirmations and support.
- Analysis and improvement: To improve platform performance and the user experience.
- Legal obligations: To comply with applicable laws and resolve disputes.
baji lab never sells your information to third parties for commercial purposes.
5 Disclosure of Information and Third Parties
In certain circumstances, baji lab may share your information with third parties. However, this applies only in the following cases:
5.1 Service Providers
Only the minimum information necessary for their specific service is shared with payment processors (bKash, Nagad, Rocket and banks), identity verification services, game software providers and technology partners. These partners are contractually bound to meet our privacy standards.
5.2 Legal Requirements
Information may be disclosed if required by a court order, a lawful request from an investigative authority, or a direct legal obligation. In such cases, baji lab provides only the minimum information necessary.
5.3 Business Transfer
In the event of a company merger, acquisition or asset sale, user information may be transferred. Users will be notified in advance and informed of the new policy.
5.4 With Your Consent
For any sharing of information beyond the cases above, your explicit consent will be obtained beforehand.
6 Cookies and Tracking Technology
Various types of cookies are used on the baji lab website, as described in detail below:
6.1 Essential Cookies
These cookies are strictly necessary for the core functionality of the platform. They handle maintaining login sessions, security verification and saving preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your language preference, display settings and other personalised choices. Without them, you would need to configure your settings again each time you visit the site.
6.3 Analytical Cookies
These cookies are used to understand how different parts of the platform are being used. This data is entirely anonymous and is used only to improve service quality.
Most browsers offer cookie management options. However, please note that disabling certain cookies may prevent you from using all features of the platform.
7 Data Storage and Security
baji lab follows industry-standard technology and practices to protect your information:
- Encryption: All data is transferred and stored using SSL/TLS encryption.
- Access control: Only authorised staff can access your information, and only when specifically required.
- Regular audits: Security measures are regularly reviewed and tested.
- Two-step verification: A two-step security process including OTP is used for sensitive operations.
- Data retention period: Information for active accounts is retained as long as required to provide the service. When an account is closed, data is kept for a period required by law and then deleted.
While we make every effort to protect data, no method on the internet is completely impenetrable. We therefore advise you to keep your password secure and make a habit of logging out on unfamiliar devices.
8 User Rights
As a baji lab user, you have the following rights:
8.1 Right to Access
You may request details of what information has been collected and stored about you. We will provide that information within a reasonable time.
8.2 Right to Rectification
If there is any incorrect or incomplete information in your account, you may request that it be corrected. Some information can also be changed directly in your profile settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or personalised advertising, and to request that it be stopped.
8.5 Right to Portability
You may request to receive the information you have provided in a structured, commonly accepted format.
To exercise these rights, contact our support team via live chat or email. For more information on responsible gaming, read our Responsible Gaming Guidelines.
9 Protection of Minors
baji lab strictly enforces a 21+ age policy. Collecting information from or providing services to minors (under 21 years of age) is strictly prohibited.
An age verification process is carried out at registration. If a user registers with false information and is later found to be under 21, that account will be closed immediately and all collected information will be deleted.
A request to parents and guardians — please be aware to ensure your children cannot access this platform, and activate parental controls on your device if necessary.
10 Changes to This Policy
baji lab reserves the right to amend this Privacy Policy at any time. If significant changes are made to the policy, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the updated policy.
The history of policy changes will be noted on this page as the "Last Updated" date. For significant changes, your renewed consent may be required. To learn more about us, visit our About Us page.
11 Contact
If you have any questions or comments about this Privacy Policy, or wish to exercise your rights, please contact us:
- Live Chat: The platform's live chat option is available 24/7 — support is available in both Bengali and English.
- Email: [email protected]
After you contact us, we will review your request and respond within a reasonable time. For general questions, visit our FAQ section — answers to many common queries can be found there.